FREQUENTLY ASKED QUESTIONS

FAQ

It’s a common misconception that going solar is expensive. With Cascade Power, we are here to make sure you get the right deal for your needs. Every customer is unique, which is why we are able to provide financing packages with as little as $0 upfront. Going solar with a PPA, we can help provide you with low-cost power from Day 1 without ever having to purchase the solar panels.

 

Yes, nearly every Cascade Power customer has been set up with a program that shows them day 1 savings. When you install a solar energy system on your property, you save money on your electricity bills and protect yourself against rising electricity rates in the future. How much you can save depends on the utility rates and solar policies in your area, but going solar is a smart investment regardless of where you live.

Whether you go with a power purchase agreement and simply buy cheaper power or take advantage of the tax credit and own your system. We can convert your home to solar with no upfront cost and day 1 savings.

When we’re designing your solar system, we make sure it fits your household electricity needs to a T, helping maximize your electricity savings over time. We’ll do an extensive assessment of your home electricity usage to make sure your solar panels produce the power you need to keep your household up and running.

Keep in mind that there’s the chance you’ll have an unseasonably hot summer that requires you to crank on the AC more than usual. If that’s the case, you may have to use some extra electricity from your local utility, resulting in a slightly higher energy bill for that month. Your solar panels would still be producing the amount of power they’re supposed to, but your higher-than-average energy usage will just need an added boost from the grid to support it.

We’re also one of the only solar companies out there that won’t make you pay if your solar panels make more power than you need. We believe you’re entitled to the power your panels produce, especially if they’re working even better than expected.

If you decide to purchase your own solar system, your panels will still be backed by separate manufacturing warranties, but we can’t make any guarantees on energy production. That’s why most of our customers choose our BrightSave plans, which include 24/7 monitoring and maintenance to ensure your panels are in top working condition.

We have found that having a solar energy system on your home does a lot of great things for you. Solar systems, when designed properly, typically increase your home’s value and marketability. A study conducted by the National Renewable Energy Laboratory (NREL) found that homes increased by $17,000 on average. A similar study conducted by the US Department of Energy at the Lawrence Berkeley National Laboratory found that homes with installed solar sold for 17% higher than comparable homes without solar and 20% faster.

If you decide that a solar PPA option is a better choice for you, the solar package is easily transferable to your buyers, who will still enjoy the benefits of rooftop solar.

We get it, life happens. That’s why we have an entire team of professionals standing by to help you sell your solar home and transfer your contract to the new owners. Sunrun makes it easy to transfer your solar lease agreement and pass along those ridiculously low energy bills to the new owners. Our Service Transfer Specialists handle everything from educating realtors and potential buyers to working with escrow officers, title agents, home inspectors, and anyone else who might need to know about your system or solar lease agreement.

1. Connect with our Service Transfer team before your home goes on the market. We’ll help prepare your realtor to sell the value of solar.

2. Inform potential buyers early on that the solar lease agreement is a contingency of the home sale to avoid hiccups during negotiations.

3. Once you’ve got a buyer, you’ll both sign Sunrun’s service transfer form and we’ll run a credit check on the buyer.

4. Finally, just send us confirmation that escrow has closed and you’ll be home free.

In the unlikely event that the buyer doesn’t want to take on the agreement, you can prepay for the remainder of your service and bundle it into the selling price of your home. You can also buy the system outright and move it to your new home, but it’s generally easier and more cost-effective to transfer the agreement to the new homeowners.

Solar panels are a hot commodity for homes. Homeowners across the country want in on clean energy, and are willing and ready to make the investment. That’s why the hardest thing about moving won’t be selling your home—it’ll be saying sayonara to those beautiful, money-saving panels on your roof.

Our energy production guarantees are the best in the industry, and will last up to 25 years. At the end of the year, if your panels underproduce, we will refund you the difference in production. Our Solar PPA and Solar Pre-Paid PPA options also come with a 25 year service and maintenance guarantee. No matter what solar option you choose, your service and maintenance are guaranteed.

Time of use, or “TOU” rates are determined by your utility provider and they vary from day to day. TOU rates go up during peak demand and down when demand is low. For example, when most people are at home in the mornings and evenings with the lights on and running more electronics, demand is increased as are electric rates. TOU rates can also go up during hot summer afternoons or nights when more people are running their A/C. These increases in demand makes it harder for your utility to provide energy to everyone, so they will increase their rates. On the other hand, when you are at work and the kids are at school, there is less pressure for the utility to provide energy, so their demand and charges are lowered. Using power from your solar panels during peak demand is a good way to avoid unpredictable TOU charges.

One way to minimize your costs is to adjust your electricity usage to cheaper times. But there’s an easier way. Enter Brightbox, your very own home backup energy management system. With Brightbox you can avoid the most expensive rates under a TOU rate structure.

With the power of Brightbox, you barely have to lift a finger in a state that supports TOU. Brightbox automatically analyzes everything, which will help you stay informed on your usage patterns and how to further optimize your energy savings. Call it intelligent savings. Call it science fiction. We call it plenty of money that stays in your pocket.

The choice is yours. Home solar is great, but it’s even better with a Brightbox system that helps you maximize savings, both day and night. The power is in your hands. If you would like to go solar and want more information on Brightbox please contact us today!

The government offers homeowners significant incentives for installing solar panels as an alternate energy source. For example, a residential federal tax credit allows taxpayers to claim 30% of installation costs for systems placed in service by Dec. 31, 2019. The credit dwindles to 26% in 2020 and 22% in 2021, and expires Dec. 31, 2021.

Additional credits vary by location. If your state has a high solar ranking, you may receive extra incentives like cash back, property tax exemption, waived fees and expedited permits. In some states, homeowners with solar panels can sell excess power to their local utility companies. Look up credits available in your state by reviewing the database of state incentives for renewables and efficiency.

But benefits aren’t guaranteed to last. As solar is becoming cheaper, state and city governments and utilities continue to reduce the kind of incentives that are available. Incentives may actually go away and it may not actually pay to wait for too long.

Think for a moment about your phone. You can walk around all day with your phone in hand, but eventually the battery will go out, and you need to plug it in to recharge the battery. The rooftop solar on your home works in a similar way. The solar energy you generate can power things in your home, like appliances, lights, and wall plugs, but only for so long. With solar battery storage technology, your home can run the technology that you need for longer periods between recharge.

A battery with your solar system is truly the next evolution in sustainable grid independence. The excess solar energy generated from your panels will be saved in your battery to be used when you need it. Whether due to a power outage, expensive Time-of-Use rates, or to make sure that your power is used the way you want, a battery gives you control over your power like you’ve never had before.